CRM 2013 New Feature - Private Queues

Today I am going to give an introduction about a new queue type, private queues. It is known by everyone that once given a permission for someone to read queues the users granted with that permissions could see all queues in the system.

Some times it was a problem because there were too much queues in the queues view or maybe the customer wanted to restrict the queue access which was not possible until the last update release.

By creating a private queue we are able to restrict the queue access only to members of this queue. Note that when you chose private queue type a new grid of users appears on the queue form, just users added to this member list will be able to see the queue.

The owner of the queue is automatically added to the queue team.